Studio Policies & FAQs

  • Here's everything you need to know about our studio and your first class:

    • Arrival: New guests: Please arrive 10-15 minutes before class. Late entry will not be permitted as new guests require a Megaformer and studio orientation.

      Returning guests: Please arrive at least 5 minutes before class. If you are running late, notify us and we will try our best to accommodate. Standby guests will be given your spot in class if you are more than 5 minutes late. If there are no guests on standby, we allow up to 10 minutes for late entry.

    • Grip Socks: Grips socks are required for class and are available for purchase at the front desk.

    • Classes: For the comfort and privacy of all guests, filming is not permitted during class. The instructor’s routine and guidance must be followed. Modifications are always offered to accommodate different fitness levels or injuries.

    • Cafe: Treat yourself after your workout! Pre-order your drink before class and we'll have it ready for you to refuel. 

    • Cancellation: If you need to made changes to your reservation, please do so 10 hours before class by logging into your LAGREE Plus account on the app or website. Late cancellations will result in loss of class credit.

    • Pets: To ensure a focused and clean environment the for all guests, we do not allow pets in the studio and cafe. Service dogs are welcome with proper certification presented to the reception and must remain leashed to the machine during class.

    To provide the best experience for all of our guest, we have a water filling station along with apples and cold lavender towels for you to enjoy after class.  

  • Cancel 10 hours prior to the start of class for a refund of your class credit. If you no-show or late cancel, you will lose your class credit. Changes to your reservation can be made by logging into your LAGREE Plus account on our app or website.

    Late cancellations will result in a loss of class credit.

  • There are 5 spots available on the waitlist per class. If you're on the waitlist—there’s a good chance you’ll get a spot! If you're unsure about your attendance, please remove yourself to avoid losing a class credit.

    You will receive an email and text confirmation if you’ve been moved off the waitlist into the class.

  • Yes! Grip socks are mandatory on the Megaformer for safety and hygiene reasons.

    If you do not have your own grip socks, we have them available for purchase at the studio before your class.

  • To ensure a focused and clean environment the for all guests, we do not allow pets in the studio and cafe.

    Service dogs are welcome with proper certification presented to the reception and must remain leashed to the machine during class.

  • Lagree is more fun with a friend! You are welcome to bring up to one guest per class. Your guest’s attendance will be charged to your account as a class credit.

    Not valid using the intro offer.

  • We are not liable for lost or stolen items.

    Any belongings left behind will be kept in the lost and found. Please let the front desk know if you want to retrieve your belonging from the lost and found.

    Anything unclaimed will be donated if not picked up in one week.

  • New guests: Please arrive 10-15 minutes before class. Late entry will not be permitted as new guests require a Megaformer and studio orientation.

    Returning guest: Please arrive at least 5 minutes before class. If you are running late, notify us and we will try our best to accommodate. Standby guests will be given your spot in class if you are more than 5 minutes late. If there are no guests on standby, we allow up to 10 minutes for late entry. There are no entries after 10 minutes due to disruption to others in class and potential injuries working the body unevenly.

  • Classes are open for booking up to 2 weeks in advance. Membership holders get to enjoy early booking with access to book classes 2.5 weeks in advance.

    If you have a favourite class or a preferred time slot, we recommend booking the class when it opens up to secure your spot on the Mega.

  • Please consult with your doctor before attending Lagree. If you have approval from your doctor, we recommend taking Blair M.’s classes as she is trained to support pre and postnatal mamas.